Episode 9: Design Thinking – Making Things That Work

In this Episode, Phil explains his rudimentary understanding of “Design Thinking”. The episodes were almost entirely pulled from the books The Design of Everyday Things, and The Design of Future Things, both written by the Design God, Don Norman.

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Citation

• The Design of Everyday Things – By Don Norman
• The Design of Future Things – By Don Norman
• Fail-Fast
• Design Thinking
• Human-Centered Design
• Learned Helplessness
• Double Diamond of Design
• Malcolm Gladwell Tennis Example (From the book “Blink”)
• Discovery Phase (This is a link to the law-relevant section, but similar idea)
• Person-Centered Therapy
• Solution-Focused Counselling
• Emergence
• Industrial Design
• Interactive Design
• Experiential Design
• Conceptual Models
• Schema (Psychology)
• Human Error
• Common ground (Linguistics)
• Accurate Empathy
• Handshaking (Computer Science)
• Carbon Footprint Invented by BP Oil
• Swiss Cheese Model (Risk Management)
• 5 Why’s by Sakichi Toyoda
• Action Cycle
• Capture Error
• The WWII Psychological Design Example: WIRED — How the Dumb Design of a WWII Plane Led to the Macintosh
• Constraints (Design)
• Polarity (Physics)
• The “Chevrolet ‘Nova’ car failing to sell in Spanish-speaking countries” example turns out to be false according to Snopes
• Norman’s Law – “The day the product team is announced, it is behind schedule and over its budget.”
• Parsimony